1 - Information about us

We are, QWC ltd (UK) Limited, trading as Quisqueya, a company registered in England and Wales under company number 15144926 (“we”, “us” or “our”). Our registered office is at Birchwood Court 03, 45 Goldsworth Road, Woking, Surrey, GU21 6JY

2 - The Products

The images of Products on our site are for illustrative purposes only. Whilst we make every effort to display colors accurately, we cannot guarantee that the colors displayed on our site accurately reflect the color of the Products.

The packaging of the Products may also vary from that shown in the images on our site.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available. If the Product you ordered is not available, we will not process your order. Please see clause 6 for further information.

3 - Engraving

You may be able to personalize your Product with an engraving. This engraving service will allow you to have a written message engraved on your Product. This engraving service is not available for all Products. When this engraving service is available, it will be indicated on the relevant Product page.

You agree that the content of the message which you ask us to engrave shall not, under any circumstances, infringe any applicable laws or the rights of third parties, in particular any intellectual property rights of third parties. You agree that the message that you ask us to engrave shall not be offensive, obscene, defamatory, abusive, discriminatory or contain expletives. We reserve the right to cancel your order or refuse to engrave messages which infringe applicable laws or the rights of third parties, or which we consider (in our absolute discretion) are likely to damage our brand image or that of a third party, or where the message contains language that we consider to be offensive, obscene, defamatory, abusive, discriminatory [or contain expletives]. We will contact you by email or by phone to notify you if we are exercising our right to cancel your order or to refuse to engrave your message for any of these reasons. You may then (i) ask us to engrave a different message on the Product, (ii) purchase the Product without an engraving, or (iii) cancel your order. If you decide to cancel your order, then if you have already paid for the Product, we will refund you the full amount as soon as possible.

You are responsible for ensuring that the message you ask us to engrave is correct. Once you have placed your order, the message cannot be modified.

Please note that QWC Ltd may terminate the engraving service in whole or part (including in respect of particular Products) at any time.

4 - How we use your Personal Information

We use the personal information you provide to us in accordance with and for the purposes set out in our Privacy Policy which is accessible at our privacy policy page. Please take the time to read it, as it includes important terms which apply to you.

5 - Your Rights as a Consumer

At QWC Ltd, we are committed to ensuring that your rights as a consumer are fully protected. The following terms and conditions outline your rights when purchasing from us:

1. Right to Information

You have the right to clear and accurate information regarding the products we offer. This includes:

• Detailed descriptions of each watch, including materials, features, and specifications.

• Pricing transparency, including all applicable taxes, shipping fees, and any other costs.

• Information on warranties and guarantees associated with the products.

2. Right to Privacy

We are committed to protecting your personal information. Any data collected during the purchase process will be handled in accordance with our [Privacy Policy]. Your information will not be shared with third parties without your explicit consent.

3. Right to Fair Treatment

You have the right to be treated fairly and respectfully in all interactions with our company. This includes:

• Transparent and straightforward communication regarding your order, returns, and any other inquiries.

• Prompt resolution of any complaints or disputes.

6 - How the contract is formed between you and us

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it. If you submit an order to us which contains an error, please contact us on contact us page or by phone on (+44) 07512 054341 as soon as possible to correct the error. We will try to correct any error in the order submitted by you before it is processed, but we cannot guarantee this.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This order acknowledgement does not mean that your order has been accepted by us. We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). If we suspect someone’s identity, address, email address and/or payment information is being used fraudulently or in an unauthorized manner, we may require additional verification or information before accepting any order. The Contract between us will only be formed when we send you the Dispatch Confirmation. If we suspect that you are using someone’s identity, address, email address and/or payment information fraudulently or in an unauthorized manner, we may require additional verification or information before accepting any order. The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product (for example because that Product is not in stock, no longer available or because of an error in the price on our site), or if we suspect any fraudulent or unlawful activity in connection with your order, or if we suspect that the order is being made in your capacity as a retailer or a reseller or otherwise placed in bad faith or not for a personal use, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible unless we believe that we are required to keep the money in the event that we suspect fraudulent or unlawful activity.

Unless specified otherwise, the purchase of the Product(s) is a one-off purchase that will be deemed completed once both parties have complied with their obligations in full.

7 - Our Right to vary these terms

We may revise these Terms from time to time. You should read these Terms carefully prior to the purchase of each Product from our site.

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

If we revise these Terms and you have already placed an order with us, the revised Terms will not apply to the order that you have placed.

8 - Price of products and delivery charges

10.1. The prices of the Products will be as quoted on our site from time to time. Please see clause 9.4 for information about price errors on our site.

10.2. Prices for our Products may change from time to time. Any changes to the price of Products on our site will not affect any order for Product(s) which we have confirmed to you with a Dispatch Confirmation.

10.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. Where the product’s correct price is higher than that advertised, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. In such case, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.