1 - Return

8.1. If you choose to end your Contract with us, your rights will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract as set out below.

• a) if what you have bought is faulty or misdescribed you may have a right to end the Contract. In those circumstances, please contact us in accordance with the process set out below at clause 8.5, or by using the contact details set out below at clause 14.

• b) if you want to end the Contract because of something we have done or have told you we are going to do. Please see clause 8.2 for more information.

• c) if you have just changed your mind about a Product. Please see clause 8.3 for more information. You may be able to get a refund if you are within the cooling off period, but this may be subject to deductions as set out below.

8.2. Ending the Contract because of something we have done or are going to do. If you are ending the Contract for a reason set out at a) to c) below, the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

• a) we have told you about an upcoming change to a Product or these Terms which you do not agree to;

• b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

• c) there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

• c) you have a legal right to end the Contract because of something we have done wrong.

8.3. Your legal right to change your mind: Subject to certain exceptions set out below or above, you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days, starting from the day after you or someone you nominate receives the Product(s) (known as a “cooling off period”).

8.4. Our goodwill guarantee: We want you to be completely happy with your order. For your peace of mind (and without affecting your legal rights) we offer a more generous goodwill guarantee. Subject to certain exceptions detailed below or above, if for any reason you are not satisfied with a Product, we will gladly accept your return within 30 days of delivery of the original item, at our expense.

8.5. To return an item, please follow our return process:

• Introduce the items inside the original shipping box

• Fill up the Cancellation Form that we send you.

• Used the pre paid label that we provide.

Alternatively, please contact us so that we can sent you the Cancellation Form.

8.6. Please note: a return authorization must be initiated within 30 days of receiving the order and the Product returned within 14 days of the return authorization being issued, such 14 days period starting from the day after the return authorization is issued.

8.7. All Products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and Product packaging, protective materials, and tags in place.

8.8. Watch bracelets that have been adjusted at your request must have been done so by us or a QWC Authorized Retailer and should be returned with all the links originally shipped.

8.9. If you are exercising your legal right to change your mind or use our goodwill guarantee, we may reduce your refund of the price to reflect any reduction in the value of a Product if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect a Product and later discover you have handled the Product in an unacceptable way, you must pay us an appropriate amount.

8.10. Neither your legal right to change your mind and cancel the Contract (see clause 8.3 above) nor our goodwill guarantee (see clause 8.4 above) apply to personalized Products. This means that you cannot cancel the Contract for personalized Products just because you have changed your mind. Personalized Products include but are not limited to Products which have been engraved.

2 - Shipping

9.1. We do not charge our clients for shipping and handling. We normally send all merchandise using a reliable carrier. Depending on the country of delivery, please allow 3 to 25 calendar days for delivery once you have received the Dispatch Confirmation. If you order a Personalized Product, it may take longer to deliver your Product. In any event, you will be informed during the order process of the estimated delivery date of your order before proceeding to purchase.

9.2. Please refer to your delivery confirmation email from our carrier for exact details and parcel tracking reference.

9.3. For orders totaling over £10,000 a QWC.LTD Customer Service Representative will contact you to arrange delivery.

9.4. Please note that you might experience a delay on the delivery due to customs requirements on your home country.

9.5. Please note that the Products might be subject to local customs charges.

9.6. A Product which is goods will be your responsibility from the time we deliver any Product to the address you give us.

9.7. You own a Product which is goods once we have received payment in full.

9.8. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect any Product from a local depot.

9.9. If, after a failed delivery to you, you do not re-arrange delivery or collect any Products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.